Terms of Service

1. Who you are contracting with

These terms are an agreement between you and Air360crm ("Air360", "we", "us"), the provider of the Air360 CRM, HRMS and ERP services described on this site. Air360 is the seller of the services; our order process is conducted by our online reseller Paddle.com, as described in section 6.

2. Acceptance of these terms

By creating an account, placing an order, or continuing to use the Air360 site, customer portal or any system we deliver, you agree to these terms. If you are entering into this agreement on behalf of a company or other organisation, you confirm that you have authority to bind that organisation; if you are contracting as an individual, you confirm that you are of legal age to do so. If you do not agree to these terms, do not use the service.

3. Scope of service

Air360 configures, delivers and supports a CRM, HRMS or ERP system for your business, running as your own separate application and database. Delivery is manual and human-reviewed; there is no self-serve instant provisioning. We do not guarantee that the service will be uninterrupted, error-free or available at all times, and we may perform maintenance, updates or changes to the platform.

4. Packages, inclusions and quotations

Each package includes the modules and user limits described on our pricing page at the time of subscription. Custom modules, integrations, major migrations and changed workflows are scoped and quoted separately. Custom ERP and any work outside a package's standard inclusions are quoted after a scoping discussion; quotations are valid for the period stated on the document and become binding once accepted.

5. Fees, renewals and VAT

Fees are as stated in your package or quotation and exclude VAT and other applicable taxes, which are calculated and collected at checkout where required. Subscriptions renew automatically for successive annual terms at the applicable renewal price unless cancelled before the renewal date. You may cancel a subscription at any time; cancellation stops future renewals and access continues until the end of the period you have paid for.

6. Payment and our reseller (Merchant of Record)

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, invoicing, currency, tax handling, subscription management, cancellations and refunds for orders placed through checkout are governed by Paddle's Buyer Terms, which apply in addition to these terms. Card details are entered into Paddle's checkout and are never collected or stored by Air360. Refunds are described in our Refund Policy.

For enterprise and Custom ERP engagements, payment may alternatively be arranged directly with Air360 by bank transfer against an issued invoice, on the terms stated in that invoice or quotation.

7. Acceptable use and prohibited conduct

You must not misuse the service. In particular, you must not:

• – use the service for any unlawful purpose or in breach of applicable laws or regulations;
• – use the service for fraud, deception, spam or unsolicited bulk messaging;
• – infringe the intellectual property, privacy or other rights of Air360 or any third party, or upload content you do not have the rights to use;
• – interfere with the security or integrity of the service, including introducing malware, probing or scanning for vulnerabilities, bypassing access controls, or scraping the site or portal;
• – reverse engineer, decompile, resell, sublicense or redistribute the Air360 platform, or circumvent user limits or other technical restrictions of your package;
• – share account credentials, or allow access by anyone other than your authorised users. You are responsible for keeping credentials confidential and for activity under your account.

8. Intellectual property

Air360 retains all ownership and intellectual property rights in the Air360 platform and everything we use to deliver it — including the software, source code, configurations, module libraries, documentation, designs, trade marks and branding — whether developed before or during your engagement. Nothing in these terms transfers ownership of the Air360 product to you.

Subject to payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use your configured system for your own internal business purposes for the duration of your subscription. You grant us a limited licence to host and process your content solely to provide and support the service.

9. Onboarding obligations

You are responsible for providing accurate, complete and timely requirements and account information through the onboarding form, and for keeping that information up to date. Configuration progress depends on the completeness and timeliness of the information you provide.

10. Delivery and testing sign-off

Once configured, you will be given access to test your system against the agreed requirements. Launch proceeds after you confirm sign-off, or after a reasonable review period if no response is received.

11. Defects vs chargeable changes

A defect is something delivered that does not match agreed requirements, and is corrected at no charge under your support scope. A chargeable change is new functionality, a new module, or a changed workflow, and is quoted before work begins.

12. Support scope

Air360 support covers defect resolution, general how-to guidance and access issues related to your system, via tickets raised in the portal. Enhancement requests are handled as a separate, quoted workflow. Billing and order enquiries for checkout purchases are handled by Paddle as Merchant of Record, and can also be raised with us and we will assist.

13. Data ownership and export

You own the data in your system. You may request an export of your data at any time while your subscription is active, and for a reasonable period after termination. How we handle personal data is described in our Privacy Notice.

14. Suspension and termination

We may suspend or terminate access to the service where there is a material breach of these terms, non-payment of fees past the agreed due date, a security or fraud risk, or repeated or serious violations of section 7. Where practical we will notify you first and give you an opportunity to resolve the issue. Air360 does not delete customer data automatically on suspension; data is retained and access can be restored once the issue is resolved, subject to the retention terms of your agreement.

Either party may terminate a subscription in line with the notice period agreed at signup. Upon termination, access ends but data export remains available for the period described above.

15. Warranties and limitation of liability

To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. To the extent permitted by law, Air360's aggregate liability arising from these terms is limited to the fees paid for the twelve months preceding the claim, and neither party is liable for indirect, consequential or special losses including loss of profits, data or goodwill. Nothing in these terms excludes liability for fraud, death or personal injury where such exclusion is not permitted by law.

16. General

You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai, UAE have jurisdiction over any dispute, unless otherwise agreed in writing. We may update these terms and will post the revised version with a new "last updated" date.

Contact

Questions about these terms can be sent to ramzan@air360crm.com or via our contact page.