Legal
Terms of Service
Last updated: 2 August 2026
Template notice
1. Scope of service
Air360 configures, delivers and supports a CRM, HRMS or ERP system for your business, running as your own separate application and database. Delivery is manual and human-reviewed; there is no self-serve instant provisioning.
2. Packages and inclusions
Each package includes the modules and user limits described on our pricing page at the time of subscription. Custom modules, integrations, major migrations and changed workflows are scoped and quoted separately.
3. Quotations for custom work
Custom ERP and any work outside a package's standard inclusions are quoted after a scoping discussion. Quotations are valid for the period stated on the document and become binding once accepted.
4. Fees, renewals and VAT
Fees are as stated in your package or quotation and exclude VAT where applicable. Subscriptions renew annually at the applicable renewal price unless cancelled in line with these terms.
5. Payment
Payment is made by bank transfer or against a requested invoice. There is no online card payment gateway currently available. Payment terms and timing may also be discussed directly with Air360.
6. Onboarding obligations
You are responsible for providing accurate and timely requirements through the onboarding form. Configuration progress depends on the completeness and timeliness of the information you provide.
7. Delivery and testing sign-off
Once configured, you will be given access to test your system against the agreed requirements. Launch proceeds after you confirm sign-off, or after a reasonable review period if no response is received.
8. Defects vs chargeable changes
A defect is something delivered that does not match agreed requirements, and is corrected at no charge under your support scope. A chargeable change is new functionality, a new module, or a changed workflow, and is quoted before work begins.
9. Support scope
Support covers defect resolution, general how-to guidance and access issues related to your system, via tickets raised in the portal. Enhancement requests are handled as a separate, quoted workflow.
10. Data ownership and export
You own the data in your system. You may request an export of your data at any time while your subscription is active, and for a reasonable period after termination.
11. Suspension for non-payment
If fees remain unpaid past the agreed due date, access to your system may be suspended. Air360 does not delete customer data automatically on suspension; data is retained and access can be restored once payment is resolved, subject to the retention terms of your agreement.
12. Limitation of liability
To the extent permitted by law, Air360's liability arising from these terms is limited to the fees paid for the relevant service period. Neither party is liable for indirect or consequential losses.
13. Termination
Either party may terminate a subscription in line with the notice period agreed at signup. Upon termination, access ends but data export remains available for the period described above.
Contact
Questions about these terms can be sent to ramzan@air360crm.com or via our contact page.