Skip to content
Air360 CRM logo

How it works

Your project's journey, stage by stage

Every project moves through the same tracked stages, visible to you in the customer portal at all times.

Delivery journey

From subscription to a live system

  1. New Subscription

    New Subscription

    Your subscription is recorded. We are preparing your onboarding.

    You've selected a package and registered your company. Air360 sets up your portal account and prepares your onboarding form.

  2. Requirements Pending

    Requirements Pending

    Complete the onboarding form so we can start configuration.

    You complete the onboarding form covering your workflows, users, data and any existing systems. Air360 waits for this before configuration begins.

  3. Requirements Received

    Requirements Received

    We have your requirements and are queuing them for review.

    Your submitted requirements are logged against your project. Air360 queues them for review.

  4. Under Review

    Under Review

    Our team is reviewing your requirements and may ask clarifying questions.

    Air360's team reviews your requirements in detail and may reach out with clarifying questions through the portal.

  5. Configuration in Progress

    Configuration in Progress

    Your system is being configured. No action needed right now.

    Air360 configures your dedicated application and database to match the agreed requirements. No action is needed from you at this stage.

  6. Customer Testing

    Customer Testing

    Please test your system and confirm or list changes.

    You receive access to test your system. You confirm it's ready or list specific changes needed before sign-off.

  7. Ready for Launch

    Ready for Launch

    Testing is signed off. We are scheduling your launch.

    Testing is signed off and Air360 schedules your go-live date and final checks.

  8. Active

    Active

    Your system is live.

    Your system is live at its own application URL. You can now raise support and enhancement requests through the portal.

What onboarding asks for

The onboarding form captures your company details, users and roles, current workflows, data you need migrated, any existing systems, and specific requirements for the modules in your package.

Testing and sign-off

Before launch you get access to test your configured system. You confirm it matches your requirements or list changes, which Air360 addresses before moving to launch.

Support and enhancements

Once live, raise support tickets for anything not working as agreed, or submit enhancement requests for new features. Air360 classifies each as a defect or a chargeable change.

See package pricing