Refund Policy

30-day money-back guarantee

Air360crm offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date and we will refund the amount paid for that order. You do not need to give a reason.

How to request a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and processes refunds on our behalf. To request a refund you can either:

• – visit paddle.net and look up your order using the email address you purchased with, or
• – email us at ramzan@air360crm.com, or raise a ticket in your customer portal, and we will arrange the refund with Paddle for you.

Please include your order or invoice number if you have it. Approved refunds are returned to the original payment method. Your bank or card issuer may take a few additional business days to show the credit.

Cancellations and renewals

Subscriptions renew automatically at the applicable renewal price. You can cancel at any time to stop future renewals, and you keep access until the end of the period you have already paid for. If a renewal charges unexpectedly, contact us or Paddle within 30 days of that charge and we will refund it.

Custom work and quoted engagements

Custom ERP builds, bespoke modules, integrations and major data migrations are quoted individually and may be invoiced directly by Air360 rather than purchased through checkout. Where work has already been scoped and delivered under an accepted quotation, refunds are handled on the terms of that quotation — we will always discuss this with you before work begins. The 30-day guarantee above applies to package subscriptions purchased through checkout.

If something isn't working

If your system does not match what was agreed, that is a defect and we will fix it at no charge under your support scope — please raise a ticket first so we can put it right. You can still request a refund under this policy if you prefer.

Contact

Refund questions can be sent to ramzan@air360crm.com or through our contact page. This policy sits alongside our Terms of Service and Privacy Notice, and Paddle's Refund Policy also applies to orders placed through checkout.